Deadlines, documentation, and a clear ending on every case.
When you refer to Connections, the clock starts. CasePilot holds our team to a respond-by deadline on every referral, records each outreach attempt, tracks report timeliness against your court and review dates, and closes every case with an explicit disposition. That discipline is why you'll always know what happened.
This page describes how we run intake and follow-up. It is not a clinical measure. Timelines and logs show how the work moved; care decisions stay with the treating therapist and the people they serve.
A respond-by deadline on every referral, started the moment it arrives.
Every outreach attempt logged — who reached out, how, and when.
Report deadlines tracked against hearing and review dates, with reminders before anything slips.
An explicit disposition on every closed case — a recorded reason, never silence.